Business Workflow Automation: Fix the Process First
Automating a broken workflow gives you a faster broken workflow that now costs money to change. Here is how to clean up the process first, choose a first…
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Your ordering process is a spreadsheet, and it is costing you
Spreadsheets are the most successful business software ever written. They are also where order volume goes to become…
AI that pays for itself, and AI that just costs money
The difference is not the model. It is whether the task has a number attached to it before…
Order Management Software: When Spreadsheets Break
A shared spreadsheet is a fine ordering system until it quietly stops being one. Here is the replacement…
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When a client portal beats a shared inbox
Shared inboxes work until about thirty active clients. Here is how to tell when you have crossed the…
What a broken integration actually costs
Integrations do not fail loudly. They fail silently, for eleven days, and then someone notices the numbers have…