Support

Get help fast. Keep WordPress calm.

The Parameter Portal is the fastest way to request help, share context, and track progress in one place. If something feels urgent, mark it urgent — we’ll triage it.

Open support portal Contact Start checkout

Can’t access the portal? Email support@parameterllc.com or use the contact page.

Start here

Pick the lane that matches what you need — the goal is to get you to the right place with minimal back-and-forth.

Support request

Best for issues, questions, fixes, changes, and ongoing work.

  • Protect + Pulse support
  • Propel tasks and hour tracking
  • Progress updates + resolution notes
Open portal Read FAQs

Propel work

Best for improvements: new pages, integrations, cleanups, performance work.

  • Pick 1 / 5 / 10 / 20 hours
  • Define scope, priority, deadline
  • We ship in a clean, predictable loop
Start with Propel Explore Propel

Account & billing

Best for onboarding, plan changes, and subscription questions.

  • Update billing details
  • Choose Protect / Pulse / Bundle
  • Start monthly or annual
Start / manage View pricing

Help us help you (fast)

The quickest resolutions come from a little context up front. If you can, include the items below — it saves a round of questions.

Include

The basics that speed up triage.

  • URL + what you expected vs what happened
  • Steps to reproduce (if applicable)
  • Screenshots / screen recordings
  • When it started + anything that changed

Helpful extras

Not required, but great when you have them.

  • Admin/editor access (shared via portal)
  • Login errors / specific error text
  • Device/browser (for visual issues)
  • Deadline / business impact
Is your site down or payments broken? Submit a portal request and mark it urgent. If you can’t access the portal, email support@parameterllc.com with the subject “URGENT”.

What happens next

A simple loop: we triage, confirm the plan, do the work, and leave a clear record of what changed.

1) Submit

Open a request in the portal with a short description and any context.

2) Triage

We confirm scope, priority, and next steps (and ask clarifying questions if needed).

3) Work

We execute the fix/change in a safe, predictable way — with updates along the path.

4) Wrap

You get a clear summary of what changed and what to expect going forward.

Quick questions

For everything else, the full FAQ page has more detail.

Do I have to use the portal?
The portal is strongly preferred because it keeps requests, context, and status in one thread. If you can’t access it, email support and we’ll get you unstuck.
Where do I request Propel work?
Use the portal and choose Propel (or start a Propel package and then submit tasks). Include scope, priority, and any references.
Can you work with my existing hosting?
Yes. Pulse is the cleanest path, but Protect can operate on most modern hosting setups. If you’re not sure, start a request and we’ll advise.
How do I change plans or billing?
Use Start to choose your module combination and complete onboarding. For existing accounts, you can also open a portal request.
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