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WordPress Emergency Support

WordPress emergency support: a $99 diagnostic that tells you what's wrong.

You don't need an emergency to call. The diagnostic is the cheap second opinion. Two hours with a senior engineer, a full read of what's going wrong on your WordPress site, and a written plan for what comes next.

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$99 flat No surprise billing Credited toward Protect
When to call

The situations the diagnostic handles best.

If any of these read like the inside of your week, the $99 diagnostic is the right entry point.

You got hacked

Browser warnings, defaced pages, spam injections, or a Google Search Console malware notice. The site is reachable but it isn't yours anymore.

SSL warnings are blocking traffic

Browsers show a certificate error and visitors bounce before they ever see your page. Sometimes it's the cert, sometimes it's a host config drift after a renewal.

White screen of death

Blank page, fatal error, or the site won't load at all. Usually a PHP error from an incompatible plugin, theme, or hosting change.

A plugin or core update broke something

Things worked before the last update. Now they don't. Could be a known conflict, could be a hosting environment mismatch, could be a corrupted file.

Your intake form stopped sending

Leads are silently failing. The form looks fine on the page but no submissions reach the inbox. Often an SMTP or anti-spam plugin issue.

Payments are failing

WooCommerce checkout errors, Stripe webhook failures, or PayPal not redirecting back. Time-sensitive because revenue stops the moment it breaks.

You inherited a site you can't read

Old WordPress install, undocumented customizations, unknown plugins, no clear admin path. You need someone to map it before you can fix anything.

What you get in two hours

A written read of what's wrong, in plain English.

The window is for diagnosis and triage. Anything we can fix inside it, we do. Anything bigger leaves with a clear scope and a recommendation.

Root cause, not symptoms

We trace the actual problem to its source. If your site is slow, we tell you whether the cause is the database, the theme, or the host. Not just "it's slow."

A prioritized remediation list

What to fix first, what can wait, and what isn't worth fixing at all. Each item gets an effort estimate so you can plan the work.

Fix recommendations

Specific changes (versions, configs, code paths, settings) that resolve the issue. If we can implement quickly inside the window, we do. Otherwise the recommendations are clear enough that any competent developer can follow them.

A written report

Plain English, no jargon, forwardable to your team or leadership. Includes everything we found, what we recommend, and what comes next.

What this isn't

The boundaries, in advance.

The diagnostic is a focused two hours. These are the things it intentionally does not cover.

SEO recovery work. If you lost rankings from a hack or a botched migration, the diagnostic will identify it, but recovery (links, content, technical SEO) is a separate engagement.

Design work. The two hours are for diagnostic and triage, not for visual changes or page builds.

Implementation of every fix. We recommend, and we implement what fits cleanly into the window. Deeper repair work happens through Protect (ongoing) or a scoped Propel block (one-off).

A guarantee of full repair in 120 minutes. Some issues are bigger than the window. When that happens, you get a clear scope for what comes next, not a panic invoice.

FAQ

Questions, answered.

What if my site needs more than two hours?
We use the diagnostic to triage. If the fix fits the window, we do it. If it doesn't, you leave with a written plan and a quote for the work, not an open-ended bill. The $99 covers the diagnostic, period.
Do you actually implement the fixes, or just write a report?
Both, when the fix fits the window. The diagnostic is the priority because most teams have no idea what's actually broken. Once we know, simple fixes get done in the same session. Larger repairs convert into a Protect month or a Propel block.
Is this the same thing as the /emergency/ page?
Same price ($99), different framing. /emergency/ is the hands-on hour for when your site is on fire right now. This page is the cheap second opinion: a scheduled two-hour diagnostic for when something is wrong and you want a senior engineer to tell you what. Both end the same way (a clear path forward), they just start from different places.
Do you respond after hours?
During business hours you typically hear back within the hour. Outside business hours, the diagnostic gets scheduled for the next business day. If your situation is on-fire urgent, the /emergency/ page is the right entry point.
What WordPress hosts do you work with?
Any. WP Engine, Kinsta, Pantheon, Cloudways, SiteGround, Bluehost, Pressable, and the long tail of cPanel/Plesk shared hosts. If you don't know what host you're on, that's something the diagnostic will tell you.
What if you can't reproduce the problem?
Common. A lot of WordPress issues are intermittent (caching, plugin races, hosting layer flapping). We instrument and log so the next occurrence is captured. You don't pay extra for a return visit on the same issue.
How does the Protect credit work?
Move to any annual Protect plan within seven days of the diagnostic and your $99 is credited toward the first year. No tricks, no "within 14 calendar days" fine print. If Protect is the right fit you don't pay twice.
Do I need to give you admin access?
For most issues, yes (WordPress admin, sometimes hosting). For some diagnostics (SSL, public-facing performance, basic uptime), we can run the assessment without credentials. We'll tell you what we need before the session starts.
Is there anything you won't touch?
We don't take on adult, gambling, or political-issue advocacy sites. We don't take on jobs where the previous developer hasn't been told (we'll wait). And we don't take on situations where the client is convinced the diagnostic is the whole engagement: this is the front door, not the whole house.
Adjacent paths

Two ways the diagnostic connects to ongoing work.

If you already know which path you want, skip the diagnostic and go straight to the program.

Already on fire?

The hands-on emergency hour

Same $99, different framing. A 60-minute hands-on window for when the site is down right now and you need active repair, not a scheduled diagnostic.

Go to the emergency page
After the fix

Protect, the ongoing program

WAF, monitoring, safe updates, tested backups, ADA work, monthly reporting. From $75/month. The $99 credits toward your first year.

See Protect
Comparing tiers

All WordPress maintenance plans

The full Protect, Protect + Pulse, Protect + Propel, and All-in-One ladder, side by side. Pricing, what's included, and which tier fits which kind of site.

See plans and pricing
Book the diagnostic

Get a senior engineer on the problem, today.

$99 flat, two hours, written report. Credited toward any annual Protect plan within seven days.