Frequently asked questions.

Use our contact page to book a call or send us a message. We'll discuss your needs, whether that's WordPress operations, Odoo implementation, or both, and recommend the right approach for your situation.

We offer two main service lines: WordPress services (operations, development, and maintenance) and Odoo services (implementation, customization, and support). Many clients use both platforms and we can manage them together.

Not necessarily. If you have a clear project in mind, you can describe it via our contact form. For complex projects or if you're unsure what you need, a call is usually the most efficient way to get aligned.

For WordPress operations, we can typically onboard within a week. WordPress development projects depend on scope. Odoo implementations vary based on complexity—simple setups might take a few weeks, while comprehensive implementations can take several months.

WordPress Operations is our ongoing management service: updates, security monitoring, backups, performance optimization, and incident response. We handle the day-to-day technical work so your site stays secure, fast, and reliable.

We build custom WordPress sites, redesign existing sites, create custom themes and plugins, migrate from other platforms, and develop WooCommerce stores. Everything is built with maintainability in mind.

Usually, yes. We can operate on most modern WordPress hosts. If your current hosting creates limitations, we'll recommend alternatives and can handle migrations.

Yes—WooCommerce sites often benefit the most from professional operations because there's more at stake (revenue, customer data, integrations). We handle WooCommerce-specific concerns like payment gateway updates, inventory sync, and order processing reliability.

We monitor for updates, test them in staging when appropriate, and apply them with proper backups in place. For critical security updates, we move quickly. For feature updates, we coordinate timing to avoid disrupting your business.

For operations clients, we monitor for downtime and respond immediately. We diagnose the issue, restore from backup if needed, and fix the root cause. You'll get updates throughout the process.

Odoo implementation is the process of setting up Odoo for your business: installing modules, configuring workflows, migrating data, and training your team. We start with understanding your processes and configure Odoo to match how you actually work.

We work with all core Odoo modules: Sales, CRM, Inventory, Accounting, Manufacturing, HR, Projects, and more. We help you choose the right combination and configure them to work together seamlessly.

Yes. We build custom modules, create specialized reports, develop integrations with other systems, and modify workflows to match your business processes. We always recommend using standard features where possible and customizing only where necessary.

We can help you choose the right hosting approach: Odoo.sh (Odoo's cloud platform), self-hosted on your infrastructure, or third-party cloud hosting. We'll recommend based on your technical needs, compliance requirements, and budget.

Yes. We train your team on how to use Odoo effectively for their specific roles. Training can be done during implementation or as a separate engagement. We also provide documentation tailored to your configuration.

Ongoing support includes troubleshooting issues, answering user questions, making configuration adjustments, applying updates, and continuously optimizing your setup as your business evolves.

WordPress operations are typically monthly retainers. Development projects are scoped and quoted based on requirements. Odoo implementations are usually project-based with optional ongoing support retainers. We'll provide clear pricing before any work begins.

Monthly services are billed monthly in advance. Projects typically require a deposit to start with milestone payments throughout. Exact terms depend on project size and are confirmed before work begins.

Yes. Monthly services can typically be cancelled with 30 days notice. We'll ensure a clean handoff so you're not left stranded. Project cancellation terms are covered in our agreements.

For WordPress: admin access to your site, and depending on scope, hosting panel access and DNS access. For Odoo: admin access to your instance and any relevant integrations. We request only what's needed and handle credentials securely.

We follow security best practices: secure credential storage, principle of least privilege, encrypted communications, and regular security reviews. For WordPress, we implement security hardening as part of operations. For Odoo, we configure proper user permissions and access controls.

For WordPress operations, automated backups are standard—daily for most sites, more frequent for high-traffic or ecommerce. For Odoo, backup strategy depends on your hosting setup, but we ensure you have reliable, tested backups.

Yes, when appropriate. For WordPress, staging helps us test updates and changes safely. For Odoo, we use test environments for development and major changes before deploying to production.

Email us at support@parameterllc.com or use our contact form. Include details about what you're experiencing—the more context, the faster we can help.

We respond to support requests within one business day, often much faster. Urgent issues (site down, security breach, critical business impact) get priority attention.

Anything that puts your business at immediate risk: site completely down, suspected security breach, payment processing broken, critical data issues, or major functionality failures.