Hands-on with your site within the hour. We diagnose what's going on, fix what we can in the 60-minute window, and walk you through the rest. No surprises, no pressure.
You’ll hear from us by phone or email — typically within the hour during business hours. Want to speed it up?
Pick the symptom that matches. We’ll show what we’d check first, how long it usually takes, and how much of it the $99 covers — before you commit.
Critical error message, blank white screen, or the site won't load at all.
Not sure which symptom fits? Send us the details and we’ll reply with the fastest path forward.
Describe the problemVerified Google reviews from people who came to us mid-emergency.
We get hands-on with your site for 60 minutes: diagnose what's going on, fix as much as we can in that window, and start with whatever's actually causing the failure. Many issues are resolved inside the hour. If yours is bigger, we'll explain what's left in plain language.
That's common, and that's fine. We start with whatever's most critical, fix what we can in the window, and walk you through what would take more time. You leave with a clear picture either way.
At the 60-minute mark we pause and walk you through what we found and what would come next — in plain language. You decide where to go from there. No guessing. No surprise billing.
No. The $99 is fixed. Any additional work is optional and clearly scoped first.
Yes. If you move forward with Protect or additional work within 7 days, your $99 is applied as a credit.
Typically within the hour during business hours. Urgent cases are prioritized. We don't promise a hard SLA we can't always hit — we promise a real response from a real engineer.
Usually WordPress admin and hosting access. If you're not sure, we'll guide you.
WordPress site down, WordPress critical error, WordPress 500 error, WordPress site not loading, hacked WordPress, WordPress malware removal, WordPress virus removal, WordPress security breach, plugin conflicts and broken updates, severe performance issues, and errors after recent changes.
No. This is a one-time intervention. Ongoing monitoring, updates, and protection are handled through Protect.
The more detail you share, the faster we can respond — or reach us directly.
The longer a hacked or broken site stays online, the more damage it does — to your SEO, your reputation, and your revenue.